Shipping, returns & warranty

We offer complimentary shipping for Hong Kong.

For Taiwan, China, Macau, Singapore, Japan and Korea, shipping is complimentary for order value above HKD1,000, for order value below HKD1,000, we offer a flat rate of HKD100.

For United States and other international markets, we offer complimentary shipping at order value above USD200, for order value below USD200, the flat rate is USD50.

Import tax and duties are not covered in shipping fee or free shipping, maybe applied depending on the destination country. For more delivery information, visit our shipping page.

We hope you'd love your order, drop us any message/email at info@robags.com for any questions you might have. We also share a 7-day exchange/return policy for unused items with original packaging.

FAQ #1 How does global shipping work?

Most international orders will ship within 48 hours after placing your order. International transit times vary based on destination but generally take between 3 to 5 business days.

Due to reduced airline capacity as a result of COVID, please expect an additional 2 days for delivery during high-volume sale or holiday periods.

Once your order is shipped, you will receive an email with a notification of your parcel being dispatched.

FAQ #2 How will taxes and duties be charged per order?

As of June 1, 2021, to make your shopping experience easier, duties and taxes are included and paid for at checkout for most countries. You will not be charged additional duties and taxes at delivery if your order is shipped to the countries listed below.

Duties and taxes are free if your order is shipping to Hong Kong or Singapore.

Duties and taxes are included in the product price if your order is shipping to:

Albania

Algeria

American Samoa

Angola

Antigua & Barduda

Aruba

Australia

Austria

Bahamas

Bahrain

Bangladesh

Barbados

Belgium

Belize

Benin

Bermuda

Bolivia

Bosnia & Herzegovina

Botswana

Brunei Darussalam

Bulgaria

Burkina Faso

Cambodia

Canada

Chile

China

Colombia

Comoros

Costa Rica

Cote D Ivoire

Croatia

Cyprus

Czech Republic

Denmark

Dijbouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Estonia

Finland

France

French Guiana

Germany

Ghana

Gibraltar

Greece

Grenada

Guadeloupe

Guatemala

Guinea - Equat

Guyana

Honduras

Hungary

Iceland

India

Indonesia

Ireland (Republic of)

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kenya

Korea (South)

Kuwait

Latvia

Lebanon

Liechtenstein

Lithuania

Luxembourg

Macau

Malaysia

Maldives

Malta

Martinique

Mauritius

Mexico

Monaco

Montserrat

Morocco

Namibia

Netherlands

New Zealand

Nicaragua

Nigeria

Niue

Norway

Oman

Pakistan

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Reunion

Romania

Rwanda

Saint Kitts & Nevis

Saint Lucia

Saudi Arabia

Senegal

Serbia

Slovak Republic

Slovenia

South Africa

South Korea

Spain

Sri Lanka

St Vincent

Swaziland

Sweden

Switzerland

Tanzania

Thailand

Togo

Trinidad & Tobago

Turkey

Turkmenistan

Turks and Caicos Islands

Uganda

United Arab Emirates

United Kingdom

Uruguay

Venezuela

Vietnam

Wallis and Futuna Islands

Duties and taxes are paid at checkout (not included in product price) if you are shipping to:

Argentina

Brazil

Taiwan

FAQ #3 What is not covered by ro’s warranty?

Please be aware that brand partner products and items purchased from third party sellers are not covered under ro's warranty.

In these instances, you may seek assistance from the company where you completed your transactions.