Shipping, returns & warranty
Import tax and duties are not covered in shipping fee or free shipping, maybe applied depending on the destination country. For more delivery information, visit our shipping page.
We share a 7-day return policy in the form of original payment or store credits, provided that items are returned new, unused, with original packaging and tags. Our returns team will inspect returned items making sure the items are in good condition.
We do not charge handling fee on returns. Email us at info@robags.com with your order number within 7 days after delivery confirmed. Our team will follow up on your case with details about the next step.
We ask that you ship with insurance and tracking, DHL, UPS or Fedex are recommended. ro is not responsible for any return items lost in transit.
Please note you are responsible for any return cost, duties or taxes that may incurred. Original shipping fees, customs duties or taxes are not refundable.
We are happy to exchange your item for any in-stock item of equal or lesser value within 7 days after delivery confirmed, provided that items are returned new, unused, with original packaging and tags.
Items marked down are eligible for refund in the form of store credits.
Final sale items (marked down 40% off or more / tagged “final sale”, including use of any coupon codes) cannot be returned or exchanged.
Visit our FAQs page or email us at info@robags.com
FAQ #1 How does global shipping work?
Most international orders will ship within 48 hours after placing your order. International transit times vary based on destination but generally take between 3 to 5 business days.
Due to reduced airline capacity as a result of COVID, please expect an additional 2 days for delivery during high-volume sale or holiday periods.
Once your order is shipped, you will receive an email with a notification of your parcel being dispatched.
FAQ #2 How will taxes and duties be charged per order?
As of June 1, 2021, to make your shopping experience easier, duties and taxes are included and paid for at checkout for most countries. You will not be charged additional duties and taxes at delivery if your order is shipped to the countries listed below.
Duties and taxes are free if your order is shipping to Hong Kong or Singapore.
Duties and taxes are included in the product price if your order is shipping to:
Albania
Algeria
American Samoa
Angola
Antigua & Barduda
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bolivia
Bosnia & Herzegovina
Botswana
Brunei Darussalam
Bulgaria
Burkina Faso
Cambodia
Canada
Chile
China
Colombia
Comoros
Costa Rica
Cote D Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Dijbouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Finland
France
French Guiana
Germany
Ghana
Gibraltar
Greece
Grenada
Guadeloupe
Guatemala
Guinea - Equat
Guyana
Honduras
Hungary
Iceland
India
Indonesia
Ireland (Republic of)
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kenya
Korea (South)
Kuwait
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macau
Malaysia
Maldives
Malta
Martinique
Mauritius
Mexico
Monaco
Montserrat
Morocco
Namibia
Netherlands
New Zealand
Nicaragua
Nigeria
Niue
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Rwanda
Saint Kitts & Nevis
Saint Lucia
Saudi Arabia
Senegal
Serbia
Slovak Republic
Slovenia
South Africa
South Korea
Spain
Sri Lanka
St Vincent
Swaziland
Sweden
Switzerland
Tanzania
Thailand
Togo
Trinidad & Tobago
Turkey
Turkmenistan
Turks and Caicos Islands
Uganda
United Arab Emirates
United Kingdom
Uruguay
Venezuela
Vietnam
Wallis and Futuna Islands
Duties and taxes are paid at checkout (not included in product price) if you are shipping to:
Argentina
Brazil
Taiwan
FAQ #3 What is not covered by ro’s warranty?
Please be aware that brand partner products and items purchased from third party sellers are not covered under ro's warranty.
In these instances, you may seek assistance from the company where you completed your transactions.