We're proud of our products, and we believe you'll love them as much as we do. We believe in our craftsmanship, materials and designs and that our products are covered by a 1 year warranty from the day they were bought.
Our warranty covers faults in materials and workmanship when used under responsible use, normal conditions and for the purpose intended. This warranty does not cover damage caused by accident, abuse, or neglect ; or natural ageing of materials or normal wear and tear - eg. leather ages nicely with wrinkles or marks.
We recommend not over-stuffing your ro products, or carrying items that weigh more than recommended ( in general our bags go through loading tests of minimum 5kg, unless specified ), which possibly put stress on the stitching and materials.
Our warranty only cover purchases made through our website or authorised resellers.
For additional questions or to make a claim, please email our support team with your order details, photographs and descriptions of the fault or damage.