Shipping
We offer complimentary shipping globally (non duties & taxes related) with any single purchase from USD 800 onwards.
For more information, visit our FAQ “How does global shipping work?” or contact our Client Concierge Team Team (info@robags.com).
Tax
Import tax and duties are not covered in shipping fee or free shipping, maybe applied depending on the destination country.
For more information, visit our FAQ “How will taxes and duties be charged per order?” or contact our Client Concierge Team Team (info@robags.com).
Warranty
We prioritize the quality of our products and offer ro’s warranty on all of our bags.
ro will cover defects in materials and workmanship on all of our bags purchased through our website (www.robags.com) or our stores. Please make sure to have a copy of your purchase receipt or online order confirmation number; if you are unable to provide us proof of purchase, your name and/or email address are required for our team to look up your purchase in our system.
This warranty does not cover damage from accidents, fire, flood, or other natural disasters, cleaning products or chemicals, contact with sharp or abrasive objects, human fluids, stains or spills, pet damage, misuse, normal wear & tear, or from any other service/alteration made by any other party.
For more inquiries, please contact our Client Concierge Team (info@robags.com).
We hope you'd love your order, drop us any message/email at info@robags.com for any questions you might have.
