Shipping
We offer complimentary shipping globally (non duties & taxes related) with any single purchase from USD 800 onwards.
For more information, visit our FAQ “How does global shipping work?” or contact our Client Concierge Team Team (info@robags.com).
Tax
Import tax and duties are not covered in shipping fee or free shipping, maybe applied depending on the destination country.
For more information, visit our FAQ “How will taxes and duties be charged per order?” or contact our Client Concierge Team Team (info@robags.com).
Warranty
We prioritize the quality of our products and offer ro’s warranty on all of our bags.
ro will cover defects in materials and workmanship on all of our bags purchased through our website (www.robags.com) or our stores. Please make sure to have a copy of your purchase receipt or online order confirmation number; if you are unable to provide us proof of purchase, your name and/or email address are required for our team to look up your purchase in our system.
This warranty does not cover damage from accidents, fire, flood, or other natural disasters, cleaning products or chemicals, contact with sharp or abrasive objects, human fluids, stains or spills, pet damage, misuse, normal wear & tear, or from any other service/alteration made by any other party.
For more inquiries, please contact our Client Concierge Team (info@robags.com).
We hope you'd love your order, drop us any message/email at info@robags.com for any questions you might have.
Most international orders will ship within 48 hours after placing your order. International transit times vary based on destination and chosen shipping options.
Please expect potential delivery delays during high-volume sale period and/or holiday periods.
Once your order is shipped, you will receive an email with a
notification of your parcel being dispatched.
As of June 1, 2021, to make your shopping experience easier, duties and taxes are included and paid for at checkout for most countries. You will not be charged additional duties and taxes at delivery if your order is shipped to the countries listed below (with the exception of "C")
A) Duties and taxes are free if your order is shipping to Hong Kong or Singapore.
B) Duties and taxes are included in the product price if your order is shipping to:
Albania
Algeria
American Samoa
Angola
Antigua & Barduda
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bolivia
Bosnia & Herzegovina
Botswana
Brunei Darussalam
Bulgaria
Burkina Faso
Cambodia
Canada
Chile
China
Colombia
Comoros
Costa Rica
Cote D Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Dijbouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Finland
France
French Guiana
Germany
Ghana
Gibraltar
Greece
Grenada
Guadeloupe
Guatemala
Guinea - Equat
Guyana
Honduras
Hungary
Iceland
India
Indonesia
Ireland (Republic of)
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kenya
Korea (South)
Kuwait
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macau
Malaysia
Maldives
Malta
Martinique
Mauritius
Mexico
Monaco
Montserrat
Morocco
Namibia
Netherlands
New Zealand
Nicaragua
Nigeria
Niue
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Rwanda
Saint Kitts & Nevis
Saint Lucia
Saudi Arabia
Senegal
Serbia
Slovak Republic
Slovenia
South Africa
South Korea
Spain
Sri Lanka
St Vincent
Swaziland
Sweden
Switzerland
Tanzania
Thailand
Togo
Trinidad & Tobago
Turkey
Turkmenistan
Turks and Caicos Islands
Uganda
United Arab Emirates
United Kingdom
Uruguay
Venezuela
Vietnam
Wallis and Futuna Islands
C) Duties and taxes are unpaid and might be collected by courier. (not included in product price):
Argentina
Brazil
Taiwan
Please be aware that brand partner products and items purchased from third party sellers are not covered under ro's warranty.
In these instances, you may seek assistance from the company where you completed your transactions.