Shipping, Tax & Warranty
We offer complimentary shipping for Hong Kong.
For Taiwan, China, Macau, Singapore, Japan and Korea, shipping is complimentary for order value above HKD1,000, for order value below HKD1,000, we offer a flat rate of HKD100.
For United States and other international markets, we offer complimentary shipping at order value above USD200, for order value below USD200, the flat rate is USD50.
For more information, visit our FAQ “How does global shipping work?” or contact our Client Concierge Team Team (firstname.lastname@example.org).
Import tax and duties are not covered in shipping fee or free shipping, maybe applied depending on the destination country.
For more information, visit our FAQ “How will taxes and duties be charged per order?” or contact our Client Concierge Team Team (email@example.com).
We prioritize the quality of our products and offer ro’s warranty on all of our bags.
ro will cover defects in materials and workmanship on all of our bags purchased through our website (www.robags.com) or our stores. Please make sure to have a copy of your purchase receipt or online order confirmation number; if you are unable to provide us proof of purchase, your name and/or email address are required for our team to look up your purchase in our system.
This warranty does not cover damage from accidents, fire, flood, or other natural disasters, cleaning products or chemicals, contact with sharp or abrasive objects, human fluids, stains or spills, pet damage, misuse, normal wear & tear, or from any other service/alteration made by any other party.
For more inquiries, please contact our Client Concierge Team (firstname.lastname@example.org).
We hope you'd love your order, drop us any message/email at email@example.com for any questions you might have.
FAQ #1 How does global shipping work?
Most international orders will ship within 48 hours after placing your order. International transit times vary based on destination but generally take between 3 to 5 business days.
Due to reduced airline capacity as a result of COVID, please expect an additional 2 days for delivery during high-volume sale or holiday periods.
Once your order is shipped, you will receive an email with a notification of your parcel being dispatched.
FAQ #2 How will taxes and duties be charged per order?
As of June 1, 2021, to make your shopping experience easier, duties and taxes are included and paid for at checkout for most countries. You will not be charged additional duties and taxes at delivery if your order is shipped to the countries listed below.
Duties and taxes are free if your order is shipping to Hong Kong or Singapore.
Duties and taxes are included in the product price if your order is shipping to:
Antigua & Barduda
Bosnia & Herzegovina
Cote D Ivoire
Guinea - Equat
Ireland (Republic of)
Papua New Guinea
Saint Kitts & Nevis
Trinidad & Tobago
Turks and Caicos Islands
United Arab Emirates
Wallis and Futuna Islands
Duties and taxes are paid at checkout (not included in product price) if you are shipping to:
FAQ #3 What is not covered by ro’s warranty?
Please be aware that brand partner products and items purchased from third party sellers are not covered under ro's warranty.
In these instances, you may seek assistance from the company where you completed your transactions.