If you would like to change order information, especially delivery address, please reply directly to your Order Confirmation email as soon as possible. While we try our best to facilitate the request, we may not be able to amend or rearrange after your order has been out for delivery.
It normally takes 2-3 business days to process your order before dispatch, subjecting to stock availability (date is specified for pre-orders on product page) and quality checks. You will receive a separate email when your order is dispatched.
Shipping and Delivery
Yes, we ship around the world from our centralized warehouse in Hong Kong. Your order will be delivered thru HK Speedpost / SF Express / DHL Express depending on the destination country.
* for customers in China and Taiwan, please provide with us your ID copy after order confirmed, for shipping/customs arrangement.
Import tax and duties may be applied, depending on the destination country. Please check with your country's customs office on tax and duties. You may also be required to pay a handling fee for your shipment. These charges are separate from shipping fee and will be billed directly.
The courier or your local post office will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.
Exchanges and Returns
Discount codes may not be combined with other codes or promotions. Items not purchased at full price are ineligible for price adjustments. Final sale items are marked down 40% off or more / tagged “final sale”, including use of any coupon codes.
We share a 7-day return policy in form of original payment or store credits, provided that items are returned new, unused, with original packaging and tags. Our returns team will inspect returned items making sure the items are in good condition.
We do not charge handling fee on returns. Email us at email@example.com with your order number within 7 days after delivery confirmed. Our team will follow up on your case with details about the next step.
We ask that you ship with insurance and tracking, DHL, UPS or Fedex are recommended. ro is not responsible for any return items lost in transit.
Please note you are responsible for any return cost, duties or taxes that may incurred. Original shipping fees, customs duties or taxes are not refundable.
We are happy to exchange your item for any in-stock item of equal or lesser value within 7 days after delivery confirmed, provided that items are returned new, unused, with original packaging and tags.
To initiate an exchange, email us at firstname.lastname@example.org with your order number within 7 days after delivery confirmed. Refer to our return policy for information on charge or shipping.
Yes, items marked down are eligible for refund in form of store credits. Final sale items (marked down 40% off or more / tagged “final sale”, including use of any coupon codes) cannot be returned or exchanged.
Drop us any questions you might have before ordering, we are happy to help!
We always make sure our products are of high quality, at the same time celebrate the natural beauty of leather. Leather is pretty in the way that they may naturally come with grain, wrinkles, scars and other skin features found on the original hide, such that each product may looks slightly different.
If you are not quite sure, send an email to email@example.com - including your order number, the issue and pictures of your purchase.
We offer a return policy to ensure it is comfortable shopping with us. Yet our returns team do monitor the number of returns made by customers, and continued returns will be alerted and may refused at our discretion.